Customer Service: Career Success Through Customer Loyalty (6th Edition)
Type
Book
Authors
ISBN 10
0133056252
ISBN 13
9780133056259
Category
MAR 1060
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Publication Year
2013
Publisher
Pages
240
Description
Customer Service: Career Success through Customer Loyalty, 6e provides a systematic process for building service skills that all business people need. Presented in a friendly, conversational manner, the text is filled with examples that demonstrate the link between service skills and career achievement. This edition features more on social networking, trustability, and customer service trends. Information is also included on internal customers, emerging technologies, and stress-reducing techniques. Throughout the text, there is an emphasis on transforming good service intentions into a workable plan that yields loyalty and success. - from Amzon
Number of Copies
2
